Shipping & Returns
SHIPPING
For Ireland and Northern Ireland the cost per parcel is €7, Domestic orders can take up to 5-6 business days.
Studio pick up is also available. Send me a message at hello@bernadettetuite.com, to arrange please.
All the orders are processed and prepared in my studio in Cork, Ireland. The time I need to prepare an order for dispatch usually takes up to 3 working days. I always combine shipping to reduce charges on multiple items. Any overcharges will be refunded to your account once the order is dispatched.
The orders are shipped from Cork, Ireland via An Post Ireland's national postal service.
We only use AnPost Ireland’s national postal service or reputable national express courier companies.
We are pleased to be able to ship to customers worldwide, unfortunately, this service is not currently available online. If you require a shipment to EU or the rest of the world you can get in touch through our contact form and we can deal with your request on a one to one basis. International orders can take up to 5-15 business days, (or longer depending on the circumstances).
As a general shipping charge guideline:
Up to 20kg international shipping for €80.
In certain countries further charges for customs and duties may be added at the time of delivery: this is on a country by country, individual basis and will be charged by your local Customs office. Bernadette Tuite Ceramics is not responsible for any importation charges or government fees that may be applied.
The sender is responsible for the postage payment for the returned items.
Items need to be as carefully packed as when they were received to ensure they return undamaged.
Refunds will be issued on receiving and inspecting items.
If you have received an item that has been damaged, please email us with photos and will get back to you immediately.
RETURNS AND REFUNDS
You may cancel and return your order to us within 14 calendar days of receipt for a full refund. The cancellation period will expire after 14 days from the day after you take delivery of your order.
Returns arriving with us with a postmark outside of the 14-day eligibility window will not qualify for a refund. We may or may not ship such a return back to you as a gesture of goodwill, at our discretion.
You will not have a right to cancel and return your order for any goods that have been made to your specifications or are personalised. To exercise your right to return a product received from us, you must return the product to us within the cancellation period specified by us.
To be eligible for a return, your item must be in the original packaging, undamaged/ unused and in the same condition that you received it.
There are certain situations where refunds are not granted: if the item is returned with obvious signs of use. Any item not in its original condition is damaged or missing parts for reasons not due to our error or any item that is returned more than 14 days after delivery.
The buyer is responsible for safe return of work and return delivery costs. We do not accept returns of custom made/ bespoke orders.
We do not refund items that are lost in transit.
You will have to bear the cost of returning the goods, except where explicitly advertised.
Breakages
I do my utmost to ensure your product reaches you in perfect condition however in the event of a piece being broken or damaged. Please notify me within 4 days, so that it may be reported to the courier. Please photograph the damage and email it to me. Work that is broken in transit will be replaced immediately, at no cost to the customer. In the event of custom-made pieces, a full refund will be given.
Incorrectly delivered items
We take care when dispatching orders but we recommend that when you receive your order, you carefully check the item(s) received. Any incorrectly delivered item, must be notified to us by email.
You must return any incorrectly delivered to us as soon as possible, and at the latest within 14 days of receipt of the item. We will provide a full refund including delivery costs, where requested by you, we can send a replacement item subject to availability.
Delivery, risk and ownership
All items will be delivered to the address specified in your order.
All orders are shipped via An Post or reputable national courier companies.
All our items are shipped from our studio in Cork, Ireland.
All risk in the items you order (including risk of loss and/or damage to the items) shall pass to you when they are delivered to the delivery address specified in your order.
You will only own the items once they have been successfully delivered and when we have received cleared payment for them in full. Until that time we will retain title to the items.
Failed or Disputed Delivery
If you are not present at the time of delivery, you will be notified to contact the delivery company directly in order to arrange collection re-delivery at a convenient time. If the shipping/courier company/service is unable to deliver to you the parcel may be returned to the courier service’s sorting office or the courier’s warehouse and you will be contacted. If the courier company then returns the items to us, we will refund you for the value of the items ordered but not for the delivery charge.
If you wish to dispute a confirmed delivery, you must contact us by email at hello@bernadettetuite.com, no later than the 14th day following the date of our dispatch confirmation email to you, counting the date of our confirmation email as the first day.
Confirmed deliveries disputed later than the dispute window will not qualify for a refund.
If more than 30 days following our dispatch confirmation email delivery has not been confirmed by our shipping provider you may email us at hello@bernadettetuite.com to request a re-shipment or refund, which we will honour at the earliest possible time but no later than 7 days from receipt of your email.
Caring for Vessels
Please be careful with your piece, wash by hand if necessary. Washing handmade pots by hand is always the best option. If you wish to dust the piece please use a soft paint brush.
Some pieces may appear differently from that pictured if there’s a quantity option available on that specific item. All of my pots are handmade and therefore subtle differences are expected from item to item.